Cisco Voice Over IP (VoIP) Voicemail

Alternate ways to access your voicemail

Option #1: Voicemail in Jabber (Windows/Mac) 

How to use voicemail in Jabber

The Voice Messages tab displays your voice messages in an interactive list. When you receive a voice message, you will see indication on the tab and the new voice messages will be displayed in bold. 

    • Select the Play button on the message to listen to the voicemail. 
    • Click the play bar to navigate to any point in the voice message. Use the Pause button to pause playback. 
    • Right click on a voice message to Call Back, Forward, Mark as Read or Unread, or Delete the message. 

Windows

Mac

Option #2: Voicemail Portal

To Access the Voicemail Portal: https://mw-cuc-pub.voip.laglc.net/inbox/  

  • If you are off-site, first connect to VPN or RDS  
  • This portal will not work for common (not assigned to a specific named person) voicemail account. For example, an account assigned Jane Smith can access the voicemail portal. An account named Joe Smith would not have portal access. You can access common account voicemail from a phone.  
  • The Web Inbox can only contain one voicemail box. If you have multiple voicemail boxes assigned to you, you will only be able to see one in the portal. 
  • We recommend using Google Chrome, the portal does not work well with Internet Explorer. 

After signing in, your inbox will be displayed:

Option #3: Accessing voicemail from a telephone 

Call Cisco Unity Connection 

  • From your desk phone: press the Messages button on your phone or dial x7676.
  • From outside the organization: dial 323-993-7676.
  • If you are calling from another phone within your organization or from outside the organization, press * when Cisco Unity Connection answers. 
  • If prompted, enter your Connection ID (your 4-digit extension number), and press #. 
  • Enter your Personal Identification Number (PIN), and press #. Your initial PIN is 12345.

Main Menu and Shortcuts

 Key(s) Action
1  Play new messages
2  Send a message
3 Review old messages
3 2 Review deleted messages
4 Change setup options
4 1  Change greetings 
4 1 2 Turn on/off alternate greeting
4 1 3  Edit other greetings 
4 2 1  Change message notification 
4 2 3  Select full or brief menus 
4 3 1  Change PIN 
4 3 2  Change recorded names 
4 4  Change transfer settings 
5  Find messages 
5 1  Find messages from a user 
5 2  Find messages from all outside callers 
5 3  Find messages from a specific outside caller 

During Message Menu

While listening to a message, press:

 Key(s) Action
1 Rewind
11  Repeat message
2  Pause/Resume
3  Fast-forward
33  Skip to end of message
4  Slow playback
6  Fast playback
##  Skip message, save as is

After Message Menu 

After listening to a message, press:  

 Key(s) Action
1 Rewind
4  Repeat message 
5  Play message properties
6  Forward message
7 Delete
8 Reply
83  Reply to all
88  Call the sender
9 Save
#  Save as is 
##  Save as new

Entering Recipients

To change entry mode, press:

 Key(s) Action
##  Switch between addressing a message by name and addressing by extension 

Selecting Recipients

To select recipients from a list, press:

 Key(s) Action
0 Help
1  Repeat name
7  Previous name
77  First name in list
9  Next name
99  Last name in list
#  Select name
*  Exit list

Send Message Menu

After addressing and recording, press:

 Key(s) Action
1  Mark urgent
2  Request return receipt 
3  Mark private 
4  Request future delivery 
5  Review recording 
6 Rerecord
7  Add to recording 
91  Add a recipient 
92  Play all recipients (and delete recipients) 
*  Cancel message 
#  Send message